Customer Reviews
Opinions are certified CUSTOMER ALLIANCE
Opinions are certified CUSTOMER ALLIANCE
The location was very convenient to the metro, the Louvre, and to several wonderful cafes/restaurants!
Dear Guest, Thank you for sharing your experience with us.We're thrilled you appreciated our prime location near Parisian landmarks and found your room comfortable.However, we regret the disturbance experienced and appreciate your understanding regarding external works that are outside of our control. Regarding breakfast, we're continually reviewing options to enhance variety while maintaining quality ingredients.Our team takes pride in maintaining high cleanliness standards and delivering attentive service to ensure comfort throughout your stay.We would love to have you return for another pleasant stay. Best regards,Laura BAL, Guest Relations Manager
Absolutely fantasticGreat staff, great location
Dear James, Thank you very much for your kind feedback.We truly appreciate your kind words about our team and are delighted to know that you found the setting so convenient for your visit. It is great that your room and the overall cleanliness met your expectations, and knowing that our efforts contributed to an enjoyable stay means a lot to us.Your feedback is a great encouragement for all of us, and we are grateful that you took the time to let us know how much you enjoyed your time here.We would be pleased to have the chance to welcome you again on your next visit to Paris. Kind regards,Laura BAL, Guest Relations Manager
Very enjoyable, friendly staff and comfortable room.
Dear Richard, We appreciate the time you took to provide this feedback.We are delighted you enjoyed your stay with us and appreciate your detailed review.Our team strives to maintain high standards, and we're thrilled you found our staff welcoming, your room comfortable, and our bedding quality to your liking. We're equally pleased you noticed our consistent cleanliness levels and enjoyed the breakfast offerings.However, we regret any inconvenience regarding in-room amenities and assure you our reception team is always available to fulfill requests during stays.Finally, we ‘re glad our central location near Parisian landmarks added convenience to your explorations of the city.We hope to have the opportunity to welcome you back again on a future occasion. Best regards,Laura BAL, Guest Relations Manager
Wonderful! We love the hotel!
Dear Chantale,Thank you for sharing your opinion after your recent stay.Our team takes pride in delivering memorable Parisian stays through prime location access and personalized service.We trust you made full use of our round-the-clock concierge team to enhance your Louvre district adventures.We hope to welcome you again in the future.All the best,Laura BAL, Guest Relations Manager
Very satisfied with the hotel, room and particularly the friendly hotel staff.
Dear guest,Thank you for taking the time to share your feedback.We are thrilled to read about your positive experience.Your appreciation of our accommodation and dedicated service team highlights our success in delivering a comfortable and welcoming atmosphere.We all look forward to seeing you again in the future.Best regards,Laura BAL, Guest Relations Manager
Very good thanks, staff were great
Dear Andy,Thank you very much for this kind review.Your satisfaction means everything to us.We are delighted that you appreciated the warmth and attention provided by our team members. Your recognition of Sebastiano, Mailen and their colleagues' dedication to creating memorable experiences brings us immense joy. Their commitment to delivering personalized hospitality reflects the essence of our establishment.We look forward to welcoming you back.Best wishes,Laura BAL, Guest Relations Manager
Perfect, location, room ready right away, helpful staff
Dear Shannon, It was a pleasure to receive your kind feedback of your stay with us.We are overjoyed that you had such a wonderful stay at Hotel Lumen Paris Louvre.Your praise of our central location and dedicated team members is greatly appreciated. These elements are essential to providing the memorable experience our guests deserve.We hope to see you again on a future visit. Kind regards,Laura BAL, Guest Relations Manager
Fantastic location. Being able to sit outside between the hotel & church provided a peaceful sanctuary in the beating heart of Paris
Dear David,We appreciate you taking the time to share your experience with us.We are delighted that your stay at Hotel Lumen Paris Louvre met your expectations.The tranquil setting between our establishment and the Saint-Roch Church creates a peaceful atmosphere that enhances the guest experience.However, we regret that the bedding comfort did not fully satisfy your preferences. Our team is always available to provide alternative pillow options to ensure maximum comfort during your stay.Finally, we are glad you enjoyed our central position in the heart of Paris, mere steps away from the city's most renowned landmarks.We look forward to welcoming you back for another memorable stay.Best regards,Laura BAL, Guest Relations Manager
A lovely hotel, great location and staff were very friendly and helpful
Dear Guest, We appreciate your feedback about your experience at Hotel Lumen Paris Louvre.Your message brings us much satisfaction.Our team strives to maintain the highest standards of hospitality, so we are pleased to read your comments about the accommodation, service and team members. The central position near cultural landmarks makes us a perfect base for exploring the city.We look forward to welcoming you back. Best wishes,Laura BAL, Guest Relations Manager
Lovely hotel,comfy surroundings,very friendly and helpful staff. Looking forward to another visit soon.
Dear Guest, We truly appreciate your glowing feedback about your experience at the Hotel Lumen Paris Louvre.It brings us joy to know that you enjoyed the inviting ambiance and found our team to be warm and attentive.Reading your comments about the immaculate condition of your room and the comfort of our beds is very rewarding for us, as we pride ourselves on providing both a restful sleep and a spotless environment.We are also happy that our convenient location in the heart of Paris, close to many famous sites, made it easier for you to explore the city.Finally, knowing our breakfast with its fresh fruit and pastries set a great start to your day is wonderful.We would be delighted to welcome you again on your next visit to Paris. Kind regards,Laura BAL, Guest Relations Manager
We liked the comfortable, spacious room. A brighter bathroom with a magnifying mirror would have been better and an extra outlet near the "full-length" mirror.
Dear Guest, Thank you for taking the time to share your review.We are delighted that you appreciated the spaciousness and comfort of your accommodation. Our neo-baroque styled rooms are thoughtfully designed to provide a luxurious experience for our guests.We regret that some aspects of your stay did not meet your expectations. Your observations regarding the bathroom illumination and climate control have been noted. Our maintenance team regularly checks all facilities to ensure optimal functionality, and our front desk is available 24/7 to assist with any adjustments needed. Regarding the breakfast experience, we take pride in offering fresh, quality products, and we are sorry if the preparation did not meet our usual standards.Finally, we are pleased that you enjoyed our prime location with its charming balcony views, and that you felt welcomed by our attentive team members. Our staff's genuine hospitality reflects our commitment to providing exceptional service.Thank you again; it would be a pleasure to have you return. Best wishes,Laura BAL, Guest Relations Manager
When friends ask about Paris we will tell them look at Hotel Lumen as they are looking for a place to stay.
Dear Guest, We sincerely appreciate your thoughtful recommendation and detailed feedback about your stay.Your glowing review fills us with joy.We are thrilled that our accommodation exceeded your expectations, from the thoughtful room configuration to our prime location and dedicated service. The entire team works diligently to ensure each guest enjoys a refined and comfortable stay.We hope to have the pleasure of your company again soon. Kind regards,Laura BAL, Guest Relations Manager
We had a wonderful stay at the Lumen Hotel. The price was affordable. The hotel's location is fantastic. The room was spacious and comfortable. The staff was friendly and helpful. Overall, a great experience and highly recommended.
Dear William, Thank you for sharing your experience at Hotel Lumen Paris Louvre.We are delighted that your stay at our establishment exceeded your expectations.We are pleased that you appreciated the comfort of our neo-baroque accommodations and the quality of our bedding from HOTELYS. The strategic placement of our establishment in the heart of Paris, steps away from the Louvre museum and prestigious boutiques, is intended to enhance our guests' Parisian experience. Our team takes pride in providing attentive service, and your recognition of their hospitality means a great deal to us.We hope to welcome you back soon. Best wishes,Laura BAL, Guest Relations Manager
Excellent stay, lovely hotel in a great location
Dear Scott,We are grateful for your feedback.It is wonderful to learn that your stay with us was so satisfying.Your kind feedback on our accommodations, impeccable cleanliness, attentive service, and the breakfast offering are very much appreciated. We take pride in providing a comfortable and welcoming atmosphere within our uniquely styled neo-Baroque setting.Furthermore, being situated in such a privileged area of Paris, close to many renowned landmarks, contributes greatly to the pleasant experience our guests enjoy.We look forward to seeing you again.Best wishes,Laura BAL, Guest Relations Manager
We had a Wonderful experience!
Hello Guest,Thank you for sharing your experience with us.It is delightful to know that your stay at Hotel Lumen Paris Louvre was so enjoyable.We hope to have the occasion to welcome you back.Kind regards,Laura BAL, Guest Relations Manager
Breakfast was ok, but could be better for a 4 star hotel bij having fresh made stuff, like pancakes, and baristo coffee.
Dear Guest,Thank you for taking the time to share your feedback following your stay at Hotel Lumen Paris Louvre.We truly appreciate your candid review of your experience with us.We are delighted that you found our service to be excellent and that you were satisfied with the cleanliness of our establishment. Our dedicated team works diligently to maintain the highest standards of cleanliness throughout the hotel.However, we have taken note of your comments regarding the breakfast offerings. While we offer a wide variety of fresh products including fruit juices, hot beverages, pastries, breads, cereals, fruits, yogurts, cheeses, and savory options like scrambled eggs and bacon, we will consider your suggestion about adding further items to enhance the experience.Finally, we are thrilled that you enjoyed our prime location in the heart of Paris. Situated near the Louvre museum, the Opéra Garnier, and Place Vendôme, our hotel provides convenient access to many of Paris's most iconic landmarks and attractions.We hope to welcome you back to Hotel Lumen Paris Louvre in the near future for another stay.Warm regards,Laura BAL, Guest Relations Manager
Would definitely stay again. Great location and lovely room
Hello Christina, Thank you for sharing your experience with us.We are thrilled to hear your stay at Hôtel Lumen Paris Louvre met your expectations. Nestled in the heart of Paris, our historic Haussmannian building is designed to offer a blend of Neo-Baroque elegance and modern comfort, just steps from iconic landmarks like the Louvre and Opéra Garnier.Your appreciation for our comfortable room, premium bedding, and attentive service means a great deal to us. Our 24-hour multilingual team takes pride in delivering personalized hospitality.We’re also very happy you enjoyed our central location, perfect for exploring Paris’s cultural gems and luxury boutiques along Rue Saint-Honoré.We hope to have the pleasure of welcoming you back soon. Best wishes,Laura BAL, Guest Relations Manager
Very happy. Highly recommend. Would return.
Dear Jenny, Thank you for taking the time to share your feedback with us.We are truly gratified to hear that your stay at Hotel Lumen Paris Louvre was a memorable one.It's great to know that you appreciated the high standards of cleanliness and the service provided by our dedicated team, as well as the varied and quality options available at our breakfast buffet. It's also rewarding to know that our quality bedding contributed to a comfortable and restful sleep during your stay.However, we regret to hear about the difficulty you faced with the shower temperature. We understand how important a relaxing shower experience is, and remind you that we are at your complete disposal on site to intervene as quickly as possible and alleviate the slightest discomfort.Finally, we are delighted to learn that our central location was perfect for your explorations of Paris. Being situated close to the Louvre, the Opéra Garnier, and other historic sites adds to the unique charm of our hotel and contributes to an authentic Parisian experience.We hope to have the pleasure of welcoming you back in the near future. Warm regards,Laura BAL, Guest Relations Manager
Overall, a great experience! The location is excellent, the staff is friendly, and the room is charming. The only downside was the loud noise from neighboring doors closing.
Dear Yi,We are grateful for your feedback.We are delighted that you appreciated the friendly staff and found your room to be charming, reflecting our commitment to providing a warm, personalized welcome in a chic, intimate, and relaxed atmosphere.However, we understand that the sound from neighboring doors was a concern during your stay. We strive to ensure our guests enjoy a peaceful environment and regret any disturbance you experienced. We appreciate you bringing this to our attention and apologize for any inconvenience it may have caused.Finally, it is great to hear that you loved the hotel's excellent location, nestled in the heart of Paris close to an array of iconic attractions including the Louvre museum, the opera house, and the prestigious Saint Honoré street, making it an ideal spot for both leisure and business travelers.We hope to have the pleasure of welcoming you back in the future for another memorable stay,Best regards,Laura BAL, Guest Relations Manager
Loved staying at Hotel Lumen, wished we were able to stay more than one night. Would absolutely recommend to friends and stay again!
Dear Guest, We thank you for taking the time to share your feedback.We are delighted that you enjoyed the elegance and cleanliness of our accommodations, the convenient location for exploring Paris, and the attentive service provided by our team. It is great that our breakfast selection delighted your palate and that you found the bedding to be of high comfort, ensuring a restful night's sleep.We eagerly anticipate the opportunity to welcome you back for another exquisite stay in the future.Warm regards,Laura BAL, Guest Relations Manager
This was our second stay at your hotel, and we are happy to visit again!
Dear Guest,We are thrilled to welcome you back to Hotel Lumen Paris Louvre and thank you for sharing your wonderful feedback with us.We are delighted that you enjoyed your second stay with us, appreciating our accommodations, prime location, cleanliness standards, and most notably our service which received your highest rating. Our professional team works tirelessly to provide exceptional hospitality in our Neo-Baroque styled establishment. The hotel's position in the heart of Paris, just steps away from the Louvre museum, Opéra Garnier and Place Vendôme, combined with our dedicated 24-hour concierge service, creates the perfect environment for both returning guests and first-time visitors.We look forward to welcoming you back for a third visit to continue building our relationship with you.Warmest regards,Laura BAL, Guest Relations Manager
Great experience, very friendly and accommodative staff, will definitely ensure to book a place next time I'm here in Paris :-)
Dear Guest, thank you for sharing your experience at our hotel.We are delighted that your stay at Hotel Lumen Paris Louvre was memorable and that our staff's hospitality contributed positively to your experience. It is heartening to hear you found your room to be impeccable and our location ideal for exploring the beauty of Paris. Your commendations regarding the cleanliness and service are greatly appreciated, and we are thrilled that these aspects of our hotel met your expectations.We look forward to seeing you again in the future. Best wishes,Laura BAL, Guest Relations Manager
Experience overall was great, best staff I met in a hotel so far. Everything was nice.
Dear Cosmin. We thank you for taking the time to provide us with your feedback.We are thrilled to hear that your stay with us was memorable.We are delighted that you enjoyed the impeccable service provided by our staff, the cleanliness of your accommodations, and the amenities provided during your stay. Our dedicated team works tirelessly to ensure that every guest feels well-cared for and it is wonderful to know that we succeeded with you.However, we were concerned to learn that the omelette served at breakfast did not meet your expectations. We pride ourselves on the quality of our breakfast offerings, which include a wide selection of fresh products such as organic and farm products, and it is disappointing that we fell short in this area. We appreciate your feedback as it is invaluable to us in our ongoing efforts to improve.We hope that we can see you again in the future. Kindest regards,Laura BAL, Guest Relations Manager
Short 2 night stay. Excellent base for sightseeing. Enjoyable hotel, nicely fitted & efficient housekeeping.
Dear Andrew, Thank you for positively reviewing your visit.We are thrilled to hear that you had such a wonderful stay with us.We are delighted that you appreciated the hospitality from our team, the cleanliness of your accommodations, and the overall ambience of our hotel. Our staff takes pride in providing a warm and welcoming atmosphere for all our guests, and we are glad that it contributed positively to your experience. Moreover, our convenient location allows easy access to many of Paris' iconic sights, and we're glad that this aided in your sightseeing endeavours.We would love to welcome you back in the future. Very best wishes,Laura BAL, Guest Relations Manager
Great Hotel in a good location
Dear Richard, It's a real reward to receive such a great review.It's heartwarming to hear of your remarkable stay with us. We are delighted that you enjoyed our hotel's amenities and services. Our efforts are focused on providing exceptional experiences, ensuring your comfort and satisfaction. It's great that our central location added value to your visit, allowing you to easily explore nearby sights.We look forward to welcoming you again soon. Best wishes,Laura BAL, Guest Relations Manager
Very good! The staff was very welcoming and accommodating.
Dear Guest, We are truly grateful for your wonderful feedback.We are thrilled that you had such an exceptional experience at Hotel Lumen Paris Louvre.It's fantastic that you found our team to be welcoming and accommodating. We take great pride in providing personalized service in our chic and intimate Neo-Baroque setting.Our prime location in the heart of Paris, next to the Louvre and other historical sites, seems to have met your expectations. We're delighted that you appreciated the cleanliness of our establishment, as we maintain high standards in this regard. Finally, it's wonderful to hear that you enjoyed our breakfast, which offers a wide selection of fresh products, including organic and farm options.We sincerely hope to have the pleasure of welcoming you back for another delightful stay. Best wishes,Laura BAL, Guest Relations Manager
Very good impression
Dear Guest, We are truly grateful for your feedback.We are delighted that you had such a wonderful experience at Hotel Lumen Paris Louvre. It's fantastic to hear that you appreciated our rooms, which are designed in a Neo-Baroque style to provide a chic and intimate atmosphere. We're pleased that you found our location ideal, as we are situated in the heart of Paris, next to many historical sites and world-class shopping areas. Your comments about our cleanliness and service are particularly gratifying, as we strive to maintain the highest standards in both areas. We're glad you enjoyed our breakfast offerings, which include a wide selection of fresh products, including organic and farm options.We hope you were able to take advantage of our complimentary amenities, such as the Nespresso® coffee machine in your room, the Hermès® toiletries, and the smartphone with unlimited 4G Internet access for exploring the best of Paris.We look forward to welcoming you back for another exceptional stay. Best wishes,Laura BAL, Guest Relations Manager
Lovely warm welcome on arrival. All the staff were very friendly and accommodating.
Dear Karen, Thank you for sharing this positive review.We are pleased to hear that your stay at Hotel Lumen Paris Louvre was enjoyable and that you felt warmly welcomed upon arrival.We are also delighted that you appreciated our prime location, the friendliness of our staff, and the overall service we strive to deliver. Our commitment to comfort and hospitality is reflected in the care we take in maintaining our rooms and ensuring that our guests have a pleasant stay. It is great to know that our efforts have resonated with you.It would be our pleasure to have you return on another occasion. Very best wishes,Laura BAL, Guest Relations Manager
Breakfast was very limited and other request not fulfilled
Dear Mujeeb, We appreciate you taking the time to share your feedback with us.We are pleased that you found our staff to be friendly. At Hotel Lumen Paris Louvre, we strive to provide a warm and personalized experience.However, we are sorry that you found the room to be compact. Our rooms range in size, offering various options to suit different needs. Regarding the shower setup, most of our rooms feature bathrooms with tubs, while some have walk-in showers. We apologize for any inconvenience experienced due to the design and have noted your comments. We also appreciate your remarks regarding the bedding and will review this matter to ensure the comfort of our guests. Moreover, we regret aby delay in responding to your requests and will be reviewing this matter with our team to ensure our usual high standards are maintained. As for the breakfast, this includes a selection of organic and farm products, and is designed to suit different tastes and dietary needs. Rest assured, we will take your comments into consideration as we work on enhancing our guest experience.Nevertheless, we are delighted that you appreciated our prime location. Our hotel is situated in the heart of Paris, next to the Louvre and many other historical sites, providing easy access to the city's best attractions.We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards,Laura BAL, Guest Relations Manager
This hotel was perfect for a short solo trip. Great location and staff. Nice shower too!
Dear Guest, Thank you for sharing this review of your stay.We are elated that your time at Hotel Lumen Paris Louvre was delightful.We are pleased that you enjoyed the prime location, the dedicated service provided by our staff, and the comfort of your room, equipped with a powerful shower, plush bedding, and a Nespresso® coffee machine for a personalized touch. Our commitment to cleanliness and providing an enjoyable breakfast experience is part of our ongoing effort to ensure every guest's visit is nothing short of exceptional and we are glad to know this was appreciated.We look forward to welcoming you back. Best wishes,Laura BAL, Guest Relations Manager
amazing as ever - so good to return
Dear Guest, Thank you for taking the time to share your feedback.We are thrilled to hear that your return to Hotel Lumen Paris Louvre was as remarkable as your previous visits. It is always our highest priority to ensure that our guests have an exceptional experience with us.However, we regret to hear that our pillows did not meet your comfort preferences. We understand that this can be highly subjective and we appreciate your suggestion which we will certainly take into consideration.We are nevertheless delighted that you appreciated the cleanliness of our rooms and the high quality of service provided by our team. We understand that these aspects are crucial to an enjoyable stay and we are pleased to maintain these standards for all our guests. Additionally, we are glad to hear that our central location contributed positively to this visit, allowing for convenient access to the best attractions Paris has to offer.We look forward to welcoming you again. Best wishes,Laura BAL, Guest Relations Manager
It was beyond perfection!
Dear Carolina, We are truly grateful for your wonderful feedback.It is fantastic that you had such an exceptional experience at Hotel Lumen Paris Louvre.We are delighted that you enjoyed our friendly staff, comfortable rooms, and excellent service. Our team takes great pride in providing a warm and personalized hospitality in our chic, intimate, and relaxed Neo-Baroque setting. It's wonderful to know that you appreciated our prime location in the heart of Paris, next to the Louvre and many other historical sites. We strive to maintain the highest standards of cleanliness, and we're pleased that this was evident during your stay.We hope to have the pleasure of welcoming you back for another perfect stay. Best wishes,Laura BAL, Guest Relations Manager
we enjoyed the overall stay, thank you!
Dear Guest, Thanks very much for your review.We are delighted that you found our staff to be very friendly and always ready to assist. It is our aim to provide a welcoming and supportive environment for all our guests, and we're pleased to hear that we succeeded during your stay.However, we are concerned to hear about the aspects of your stay that did not meet your expectations. The concerns regarding the bathroom have been noted, and we are excited to inform you that renovations are planned to refresh our facilities. Moreover, we regret that the standard of cleanliness did not fully meet your expectations. We take pride in maintaining a high level of cleanliness and your comments have been noted for further attention. Finally, we acknowledge your perspective on the value of our breakfast offering and will take your feedback into consideration as we continually strive to provide our guests with a satisfying start to their day.Nonetheless, we are thrilled that you enjoyed the ideal location of our hotel. Being situated in the heart of Paris allows our guests easy access to explore the cultural and historical landmarks the city has to offer. We hope that the proximity to the Louvre, Palais Garnier Opera House, and Place Vendôme enhanced the overall enjoyment of your visit.We look forward to seeing you again in the future. Kind regards,Laura BAL, Guest Relations Manager
Overall it was very good. However, communication could have been improved, e.g., when the bar closed (different time from what was noted on the website). And notice of filming on Friday resulting in not being able to use the bar for a period of time is another example.
Dear Joan, Thank you for taking the time to share detailed feedback about your stay.Our team strives to provide excellent service to all our guests, and we're glad this was reflected in your experience. It's also wonderful to hear that you were able to access your room before the regular check-in time, which we understand can be a great comfort after a long flight.However, we sincerely apologize for the communication issues you encountered during your stay. We will review our processes to ensure that all information, including bar hours and any special events like filming, is accurately communicated to our guests. Regarding the room storage, we appreciate your feedback and will consider ways to improve the layout to better accommodate our guests' needs. We are sorry to hear about the inconsistency in water replacement and have addressed this with our housekeeping team to prevent such oversights in the future. As for the breakfast, we value your suggestions about increasing the variety of fresh fruits and coffee options. We continually aim to enhance our breakfast offerings and will take your comments into consideration for future improvements.Nonetheless, we are delighted that you found our central location ideal for your purposes. Hotel Lumen Paris Louvre is indeed situated in the heart of Paris, providing easy access to major attractions such as the Louvre, the Palais Garnier Opera House, and Place Vendôme.We hope to welcome you back for an even more enjoyable stay in the future. Best regards,Laura BAL, Guest Relations Manager
Perfect location and very comfortable. Thank you!
Dear Sergio, Thank you very much for this kind review.We are thrilled to hear about your wonderful stay at our hotel.We are delighted that you found comfort in your accommodations and appreciated our dedicated team's efforts to provide exceptional service. It's wonderful to know that the cleanliness of your room met your expectations and that our central location contributed positively to your visit. Our staff will be pleased to learn that their friendly and helpful service was a highlight of your stay.We hope we have the pleasure of seeing you on future occasions. Best regards,Laura BAL, Guest Relations Manager
We couldn’t have asked for a better location for a hotel. Every employee we met was as friendly and helpful as can be. Quintessential Paris experience.
Dear Omar,It's a real reward to receive such a great review.We are thrilled to hear that your stay with us was nothing short of excellent.We are delighted that you found our accommodations to your liking and were able to experience our prime location right in the heart of Paris. It's also great to know that our commitment to cleanliness met your standards, and that our service team provided you with the friendly and helpful interaction we strive for. Your praises affirm the hard work and dedication of our staff, and we will ensure to pass on your kind words.We look forward to welcoming you for another pleasant stay. Best wishes,Laura BAL, Guest Relations Manager
Everything was fresh and good. I like eating fruits and vegetables at the breakfast but there were only tomatoes and cucumber.
Dear Guest, We are grateful for your feedback on your stay at Hotel Lumen Paris Louvre.We are delighted that you had such a wonderful experience at our hotel.It's fantastic that you found our room to be clean and quiet. We take great pride in maintaining high standards of cleanliness and comfort for our guests. We're pleased that you appreciated our prime location, which offers easy access to the metro stations and major attractions. Our proximity to the Louvre, Musée d'Orsay, and Tuileries Garden makes exploring Paris convenient for our guests. We're glad you enjoyed our breakfast offerings, which include a wide selection of fresh products. While we currently offer tomatoes and cucumbers, we're always looking to expand our variety of fruits and vegetables.We look forward to welcoming you back for another pleasant stay. Best wishes,Laura BAL, Guest Relations Manager
The location and staff were both excellent. I really was disappointed that the room did not have air conditioning, which was advertised. We were told that only heat was available this time of year (mid October), but it was warm outside and extremely warm in the room without opening the windows. During the day, windows open was not an issue, but at night we were not able to get a good night sleep due to the road noise. I would probably not stay at the hotel again because of this reason.
Dear Guest, We appreciate your detailed feedback about your stay at Hotel Lumen Paris Louvre.We are pleased that you had a positive experience overall during your visit.It's wonderful to hear that you found our staff to be excellent. We take pride in providing top-notch service to all our guests, and we're glad this was reflected in your stay.However, we sincerely apologize for the discomfort you experienced with the room temperature. Our hotel is equipped with individual air conditioning in all rooms, which can be adjusted for both cooling and heating. We regret that this was not properly communicated to you during your stay. We will review our procedures to ensure all guests are fully informed about the climate control options available in their rooms.Regarding the noise issue, we understand how crucial a peaceful night's sleep is. Our rooms are fitted with double glazing to minimize external sounds, but we acknowledge that open windows can indeed lead to increased noise levels.Finally, we're delighted that you appreciated the cleanliness of our hotel and the quality of our service. Our location in the heart of Paris, next to the Louvre and many other historical sites, is indeed one of our strongest assets, and we're thrilled you found it excellent.We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Best regards,Laura BAL, Guest Relations Manager
An excellent Hotel, great location for touring the City
Dear Guest, We are truly grateful for your wonderful feedback.We are delighted that you had such a fantastic experience at Hotel Lumen Paris Louvre. It's wonderful to hear that you found our hotel excellent and appreciated its prime location. Our establishment is indeed situated in the heart of Paris, next to the Louvre, the Palais Garnier Opera House, and Place Vendôme, making it perfect for exploring the city.We hope to have the pleasure of welcoming you back for another excellent stay in the future. Best wishes,Laura BAL, Guest Relations Manager
Great for what we needed.
Dear David, Thank you for your kind feedback.We are thrilled that your time with us at Hotel Lumen Paris Louvre was enjoyable.We are pleased that you found our staff so supportive and that the cleanliness of our accommodations met your expectations. Our team strives to provide a welcoming and hygienic environment, and it's rewarding to hear that we succeeded in this regard. Additionally, it is great that our central location contributed positively to your stay, allowing easy access to the beautiful historical sites and luxury boutiques that Paris has to offer.However, we take note of your comments regarding the room size and breakfast experience. Our rooms range from 12 m2 to 33 m2, designed to cater to various preferences and requirements. We also take pride in offering a continental breakfast with a selection of organic and farm products to ensure a fresh and delicious start to the day. Nonetheless, we understand that individual tastes differ and will consider your feedback for future improvements.Finally, we are delighted that our service made such a positive impact on your visit. Our team is dedicated to providing personalized care to ensure our guests feel at home. We also hope you enjoyed the beautiful views of Saint-Roch Church and the Parisian rooftops, which many of our rooms offer.We hope to welcome you back again soon. Best wishes,Laura BAL, Guest Relations Manager
Very helpful, very clean, amazing location
Dear Guest, Thank you for positively reviewing your recent stay.We are delighted to know that your stay at Hotel Lumen Paris Louvre was met with such satisfaction across multiple aspects.Our team takes great pride in offering a high standard of service and ensuring the comfort and cleanliness of our rooms. We are also glad that you found our central location to be ideal for your visit to Paris. It is wonderful to hear such praise for the room you stayed in. Your appreciation for our helpful staff is particularly gratifying, as we strive to provide personalized and attentive service.We look forward to seeing you again soon, Kind regards,Laura BAL, Guest Relations Manager
Had a very good experience
Dear Sherry, Thank you very much for this kind review of your stay.We are delighted that you found comfort in your accommodations, appreciated our central location, enjoyed the cleanliness of our facilities, and received exemplary service from our team. Our guest rooms offer individual heating and air conditioning controls for your comfort, and our daily housekeeping ensures a pristine environment.We hope you will return for another memorable stay. Best wishes,Laura BAL, Guest Relations Manager
So much was good about hotel Lumin that we would return. It was just such a pity that our chosen room had to be relinquished for a smaller room and breakfast. Given the warm/hot weather It would have been better to have not put us in there for one uncomfortable night especially as the fridge was so ineffective we had to keep it's cupboard door open to let the warm air it produced escape
Dear Guest, Thanks for taking the time to review your visit to our hotel.It is heartening to hear that your stay at Hotel Lumen Paris Louvre left a positive impression.We are delighted that you found the cleanliness and service to your satisfaction, and that you enjoyed the convenience of our prime location right in the heart of Paris. Our commitment to providing impeccable service and a welcoming environment is unwavering, and we are glad it resonated with you.However, we regret to hear about the challenges you faced with the air conditioning and the efficiency of the fridge in your room. We understand how important a comfortable room climate is, especially during warmer days, and we apologize for any discomfort this may have caused.We value your feedback as it helps us to continuously improve our guest experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best wishes,Laura BAL, Guest Relations Manager
Very Good with friendly staff and qualitative service
Dear Guest, Thank you for taking the time to share your positive feedback.We are thrilled to hear that our staff's friendliness and the high quality of service met your expectations and contributed to a positive experience. It's also a pleasure to know that the hotel's location and cleanliness were highlights during your visit.We note your comment regarding the room size. Rest assured, we offer a variety of room sizes to cater to different needs and preferences. Should you require more space on your next visit, our team would be more than happy to assist you in selecting a room that better suits your requirements.We're grateful for your kind words about the service and dedication of our team, which we take great pride in.We look forward to welcoming you back.Best wishes,Laura BAL, Guest Relations Manager
Excellent location but rooms & breakfast need improvement
Dear Guest, Thanks for sharing your experience with us.It is delightful to learn that you appreciated our prime location, as well as the cleanliness and service quality at Hotel Lumen Paris Louvre. Our position in the heart of Paris does indeed provide our guests with the convenience of exploring the city's historical sites with ease.However, we regret to read that our room accommodations and breakfast selection did not meet your expectations. While some guests find the charm in the unique design of our furniture, we understand that personal tastes vary, and we are planning enhancements to ensure our guestrooms provide the utmost comfort. Furthermore, we take pride in offering a continental breakfast with a variety of quality options, including organic and farm products, and we are continuously seeking ways to enrich our breakfast experience.We are dedicated to ensuring that every aspect of your visit is met with the standards you expect from us.We hope to welcome you back. All the best.Laura BAL, Guest Relations Manager
Exceptional. Front desk is professional and made me felt at home each time I visit Paris. Best team !
Dear Guest, Thank you for this kind review following your stay.We are delighted to know that our front desk team's professionalism and the overall service met your expectations, making you feel at home during your visits to Paris. It is truly rewarding to receive such praise for our team's dedication.We hope to have the pleasure of welcoming you back soon for another memorable stay. Warm regards,Laura BAL, Guest Relations Manager
Nice variety, TAmina was quick to offer me a hot chocolate "to go" when she saw I was in a hurry to leave. She was very professional and sweet. I was impressed.
Dear Gwen, Thank you for taking the time to share your review with us.Your recognition of Tamina and Ednobert for their exceptional service brings us immense joy. We strive to create memorable experiences for our guests, and it is heartwarming to know we succeeded during your stay. Thank you as well for highlighting the comfort and cleanliness of our rooms, and the prime location that contributed to the enjoyment of your visit.At Hotel Lumen Paris Louvre, it is our commitment to maintain the high standards of service and hospitality that you experienced, ensuring that every guest leaves with pleasant memories of their time with us.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Laura BAL, Guest Relations Manager
Great location…. Tiny room for 2 but we had enough room for what we needed.
Dear Kelly, Thank you for your kind feedback on your stay.We are delighted to hear that you appreciated the prime location of Hotel Lumen Paris Louvre, as well as the cleanliness and service provided during your stay. Our team, especially Sebastian, is grateful for your kind words and happy to have contributed positively to your experience.However, we regret that the room size did not completely meet your expectations. We take pride in our range of room accommodations and always aim to provide a comfortable space for our guests. For future visits, we would be pleased to assist you in selecting a room that better suits your needs and preferences.We hope we may have the chance to welcome you back in the future. Kindest regards,Laura BAL, Guest Relations Manager
Great service and great staff combined with perfect location
Dear Guest, Thank you for taking the time to share your positive feedback.We are truly delighted to learn that you had a remarkable experience at Hotel Lumen Paris Louvre, and that the service provided by our reception team, especially Alexandre, contributed significantly to your satisfaction. Your kind words regarding the location, cleanliness, and room comfort reaffirm our commitment to delivering exceptional hospitality.We all look forward to seeing you again in the future. Best regards,Laura BAL, Guest Relations Manager
Very good experience. Clean and tidy. Nice decor. Good location. Helpful staff. Coffee machine, fridge and kettle in room. Good toiletries.Only negative was that the air conditioner was a bit noisy.
Dear Guest, Thank you very much for your feedback.It is truly gratifying to know that you appreciated the elegant Neo-Baroque decor envisioned by our CEO and Italian designers. We are also glad that our central location contributed positively to your experience.However, we are sorry to hear about the inconvenience caused by the air conditioning unit in your room and regret that we were not aware during your stay. Please rest assured that we are attentive to all aspects of our guests' comfort and will look into this matter.Your kind words affirm the efforts we put into ensuring a memorable stay for our guests.We hope that you will return soon. Best wishes,Laura BAL, Guest Relations Manager